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This FAQ section is designed to provide you with detailed information and answer common questions about our products, purchasing process, and much more. We hope you find this resource helpful and informative.
BlackPoint Perfumes Kenya is a luxury perfume brand that offers a range of high-quality, hand-crafted fragrances inspired by the rich heritage and natural beauty of Kenya.
Our perfumes are made in Kenya, using a blend of locally sourced and internationally sourced ingredients to ensure the highest quality.
No, we currently do not offer sample sizes. However, we provide the option to test out the different perfumes at our outlets.
Yes, our collection includes a variety of unisex, as well as gender-specific fragrances designed to appeal to both men and women.
You can consult with our customer service team to find a scent that matches your preferences and personality.
We use a combination of natural and synthetic ingredients, including essential oils, floral extracts, and other aromatic compounds, to create our unique fragrances.
Our perfumes are formulated to be gentle, but we recommend doing a patch test if you have sensitive skin. If you experience any irritation, discontinue use and consult a dermatologist.
The longevity of our perfumes varies, but on average, you can expect them to last between 6 to 8 hours, depending on your skin type and activity level.
Yes, all BlackPoint perfumes are vegan and cruelty-free. We do not test our products on animals, and we use vegan-friendly ingredients.
Store your perfume in a cool, dry place away from direct sunlight and heat sources to maintain its quality and longevity.
You can place an order through our website by adding items to your cart and proceeding to checkout, or by calling our customer service team for assistance
We accept a variety of payment methods, including M-Pesa, WhatsApp, major credit cards (Visa, MasterCard, American Express) and PayPal.
Yes, our website uses secure encryption technology to protect your personal and payment information during transactions.
If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Yes, you will receive a confirmation email with your order details and a tracking number once your order has been shipped.
Yes, we offer shipping throughout Kenya. Shipping costs and delivery times vary depending on the destination.
Delivery times vary based on your location. Within Nairobi, orders typically arrive within 1-3 business days. Other orders may take 5-7 business days.
Shipping costs depend on your location and the weight of your order. You can view the shipping costs at checkout before completing your purchase.
Yes, once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment’s progress.
If your order is delayed, please contact our customer service team with your order number, and we will assist you in locating your package.
We accept returns within 30 days of purchase for unopened and unused products. The items must be in their original packaging.
To return or exchange a product, contact our customer service team to initiate the process. You will be provided with instructions on how to return the item.
Yes, if you are not satisfied with the scent, you can return it within 30 days, provided the bottle is mostly full and in its original packaging.
If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs. Otherwise, you are responsible for the return shipping fees.
Refunds are processed within 7-10 business days after we receive the returned item. The refund will be credited to your original payment method.
You can reach our customer service team via email at info@blackpoint.co.ke or by calling our hotline at +254110235975
Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM (EAT).
Yes, we offer free fragrance consultations. You can schedule an appointment through our website or by contacting our customer service team.
Yes, we have a physical store located in Sabina Flats, Buruburu, Nairobi Kenya. We would be delighted to welcome you and help you explore our collection in person.
We welcome your feedback! You can share your thoughts and suggestions via our website, through email, or on our social media pages.
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