Terms of Service

Effective Date: 27th July 2024

Introduction

Welcome to Blackpoint Perfumes! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website and services, you agree to be bound by these Terms. Please read them carefully before making a purchase or using our services.

Use of Our Website and Services

1. Eligibility: You must be at least 18 years old to use our website and services. By accessing our site, you represent and warrant that you meet this age requirement. If you are under 18, you may only use our website with the involvement of a parent or guardian.

2. Account Creation: To access certain features of our website, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Update your information as necessary to keep it accurate, current, and complete.
• Maintain the confidentiality of your account credentials.
• Accept responsibility for all activities that occur under your account.

3. Prohibited Conduct: You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws or regulations.
• Infringing on the intellectual property rights of others.
• Engaging in fraudulent or deceptive practices.
• Transmitting harmful or malicious code.
• Interfering with the operation of our website and services.
• Collecting or storing personal information of other users without their consent.
• Using our website to distribute unsolicited commercial messages (spam).
• Impersonating another person or entity or falsely stating your affiliation with a person or entity.

Product Information and Orders

1. Product Descriptions: We strive to provide accurate and complete descriptions of our products. However, we do not warrant that the product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

2. Pricing: All prices displayed on our website are in Kenyan Shillings (KES) and are subject to change without notice. We reserve the right to modify prices, discontinue products, or correct pricing errors at any time. Any discounts or promotions are subject to specific terms and conditions.

3. Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason, including, but not limited to, product availability, errors in pricing or product descriptions, or suspected fraud.

4. Payment: You agree to provide valid payment information at the time of purchase. By providing payment information, you authorize us to charge the applicable payment method for the total amount of your order, including any applicable taxes and shipping fees. We accept various payment methods, including credit cards, mobile money, and bank transfers.

5. Shipping and Delivery: We will make reasonable efforts to ensure timely delivery of your orders. However, delivery dates are estimates and are not guaranteed. We are not liable for any delays in shipping or delivery. Shipping costs and delivery times may vary based on your location and the shipping method chosen at checkout. For more details, please refer to our Shipping Policy.

Returns and Refunds

1. Return Policy: Our return policy is outlined on our website. Please review the policy for details on how to return products and any applicable conditions or restrictions. To be eligible for a return, products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

2. Refunds: Refunds will be processed in accordance with our return policy. We reserve the right to refuse refunds for products that do not meet the conditions outlined in the policy. Refunds will be issued to the original payment method within a reasonable period after we receive and inspect the returned products.

Intellectual Property

1. Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of Blackpoint Perfumes or its content suppliers and is protected by applicable intellectual property laws. You may not use our trademarks or trade dress in connection with any product or service without our prior written consent.

2. License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the content on our website without our prior written consent.

Limitation of Liability

To the fullest extent permitted by applicable law, Blackpoint Perfumes and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use our website and services.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from our website.
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party.
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our website.

Indemnification

You agree to indemnify, defend, and hold harmless Blackpoint Perfumes and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of our website and services.

Governing Law

These Terms and any disputes arising out of or related to them or our website and services shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law principles. Any legal action or proceeding relating to your access to or use of our website and services shall be instituted in a competent court in Kenya.

Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our website and services after the posting of changes constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically for any updates.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Address: Blackpoint Perfumes, Groundfloor, Sabina Flats, Buruburu, Nairobi Kenya.
Email: info@blackpoint.co.ke
Phone Number: 0110235975

Thank you for choosing Blackpoint Perfumes. We appreciate your business and look forward to providing you with exceptional products and service.